Refund Policy

Last updated July 2026

Trainer Subscription Fees

Your $29.95/month subscription renews automatically until you cancel. You can cancel anytime from your account — when you do, your subscription stays active through the end of the billing period you've already paid for. We don't provide prorated refunds for partial months.

Session Payments Between Trainers and Clients

Momentum processes payments for training sessions on behalf of Trainers, but each Trainer sets their own cancellation and refund policy for the sessions they run. If a Client needs a refund for a session, that request should go to the Trainer first. Momentum's role is limited to processing the payment, not setting the terms of the session itself.

Requesting a Refund

To request a refund of your subscription fee, or if you're a Trainer who needs help issuing a refund to a Client, reach out through the Early Access link at the top of this page.

Disputes & Chargebacks

Payment disputes and chargebacks are handled through Stripe. Filing a chargeback with your bank instead of contacting us directly may delay resolution and can result in your account being paused while the dispute is reviewed.